Privacy Policy
Last updated: November 16, 2025
Your Privacy Matters
At NorthWay Muskegon Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
Information We Collect
We collect information that you provide directly to us when you:
- Request a quote or consultation through our website or by phone
- Hire us for concrete services
- Contact us with questions or feedback
- Sign a contract for services
This information may include:
- Your name, address, phone number, and email address
- Property details and project specifications
- Payment and billing information
- Communication preferences
How We Use Your Information
We use your information to:
- Provide quotes and estimates for your project
- Schedule and complete concrete services
- Process payments and maintain records
- Communicate with you about your project
- Send you updates about your service if you have requested them
- Improve our services and customer experience
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Information Sharing
We may share your information only in the following circumstances:
- With service providers who help us operate our business, such as payment processors
- When required by law or to respond to legal processes
- To protect our rights, property, or safety, or the rights of others
- With your explicit consent
Website and Forms
Our website may collect basic information such as your IP address, browser type, and pages visited to help us understand how visitors use our site. We use this information to improve our website and services. When you submit a quote request through our online form, that information is securely transmitted to us and stored according to this privacy policy.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage of physical and digital records, limited access to your information, and secure payment processing. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically maintained for several years for warranty purposes and legal requirements.
Your Rights
You have the right to:
- Access the personal information we have about you
- Request corrections to your information
- Request deletion of your information, subject to legal requirements
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at (313) 678-9863 or info@muskegonconcreteworks.com. We will respond to your inquiry as soon as possible.